CII Sales Admin Coordinator

Overview

•    Processing of all Order type and for all Channels 

•    Provide centralized support for the Sales force with the key objective of ensuring all business conducted by the Sales force is project managed through to completion, efficiently and quickly as possible, whilst complying with company-, contract- and legal requirements. 

•    Ensure the customer has a good experience of Canon through their contact

Essential duties    

Operational 
•    Own the end-to-end Order Management Process 
o    Check and ensure quote is complete, accurate and in accordance with the paperwork submitted by the customer or sales prior to creation and booking order 
o    Monitor the order to delivery lead-time in accordance with the customer contract SLAs to ensure timely delivery. 
o    Escalate orders that are pending credit clearance for internal and external lease. 
o    Monitor and clean up incomplete orders.
o    Process Transfer inventory if required based on the demand of stocks and proper allocation.
o    Creates mercury codes in the system to recognize stocks and item to sell
o    Set-up and Stoc 3rd party item to inventory
o    Upload process in the system
o    Update warranty information in the system
o    Set-up the machines and creates PO for Non-Canon Products
o    Amend and cancel PO subject to prerequisites.
o    Changes in Customer Terms of Payment & Customer Group
o    Changes in Customer Particulars (name, search name, UEN,  status, delivery address , email.phone
o    Credit Management – can amend credit limit of the customer
o    Creates Debit and Credit note
o    Do rebilling with prepared supporting documents

•    Checking the clean order requirements and working with external and internal customers to cleanse data or obtain additional information. 
o    Creates the customer data based on the information submitted and approved by upper management within their trade agreement.
o    Maintain customer records.
o    Amendments in customer terms of payment and customer group
o    Creates Sales orders based on its order type.
o    Raising of Transfer orders
o    Creates debit note specifically on chargeable workshops.
•    eShop 
o    Provide vendor with items, promotions or inventory qty to upload.
o    Overall order management and reconciliation
o    Process Returns and Refunds
o    Manages customer queries and liaise with different parties

 
Adhoc and Customer Service 
•    Attend customer review meetings to audit queries and recommend enhancements to services provided. 
•    Use reports for order status tracking and resolve any related issues. 
 

Qualifications    

•    Minimum of 3 years relevant professional experience
•    Tertiary qualifications in Business Management/Industrial/any related course

Essential 
•    Specialist Knowledge: product and solutions knowledge to understand implications for order process 
•    Previous Industry Experience: Sales and customer centric, accurate data entry and strong analytical skills. 
•    Bachelor’s Degree holder in any business-related discipline 
 
Personal qualities:  
•    Highly customer focused and delivery oriented. 
•    Strong communication skills to understand (internal) customer issues and to find ways to exceed customer expectations. 
•    Excellent organisation and planning skills 
•    Attention to detail and quality conscious. 
•    Able to interpret, manipulate & use different forms of complex data.