Client Services Associate

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

Essential duties:

This is a full-time position working on weekdays only, Monday to Friday from 6am to 3pm following the Australian working schedule. Salary is dependent on experience and will be negotiated upon successful interview. This position will offer guidance and full training from the Client Services Lead. 

The role will be assigned the following responsibilities:

• Handle a limited volume of incoming customer calls efficiently.
• Assist travel bookings on Australia and New Zealand
• Assist all possible enquiries accordingly.
• Handle task/s delegated by management which include but not limited to:
  • clerical duties
  • correspondences
  • liaises with external/third party resource
  • scheduling and tracking of appointments and other arrangements
• Develop and maintain effective documentation and records including internal trackers
• Communicate proactively and positively with all members of CBSC
• Work as part of the team and ensure positive, supportive, and collaborative working relationships with peers
• Other task/s that may be assigned from time to time

Qualifications:

• College/bachelor’s degree in any discipline
• Intermediate Excel, Word, and PowerPoint skills
• Good communication skills

If this sounds like you, we’d love you to apply!

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps.