Consumer Account Specialist

Date: 16-Jun-2022

Location: Taguig City, Philippines

Company: Canon

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.


About the Role

The key purpose of this role is to perform end-to-end process for Officeworks. It includes order processing, Claims / RMA’s, and working together with the Collections team to resolve any issues on the said account. The main objective is to post all the orders within the day; delivered in full and on time. To address all issues that needs to resolve within OW account. The role will be assigned the following responsibilities:

  • Vantage Point to be monitored throughout the day to ensure that OW orders are not on hold.
  • Escalate to EDI team immediately if there is any delay in the orders being imported into AX.
  • Compare OW order schedule to the orders that were received that day.
  • Supervision hold with condition or any changes to the order must be track and immediately escalate to the NAM if an order has not been approved after 4 business hours.
  • Stock concerns to be immediately addressed with NAM & Product Planning (low in stock or out of stock)
  • Ensure both internal and external audits are passed by adhering to requirements and standards established by Canon.
  • Claims and RMA should be properly investigated and validated.
  • Monitor and facilitate reports that can track down actual status.



  • Bachelor’s / College Degree
  • At least 2 years of working experience in the related field
  • Excellent system and process knowledge
  • Excellent customer service and communications skills
  • High level of accuracy and a strong work ethic
  • High Level of Details
  • Intermediate/Expert  MS Excel skills
  • Excellent time management and prioritization skills
  • Ability to work independently and also as part of a wider team


If this sounds like you, we’d love you to apply!  


We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.


As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.


Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps.