Contracts & Settlements Coordinator

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

Essential Duties

To facilitate the recognition of CFNZ sales through accurate and prompt settlement of approved finance contracts within assigned timeframes.
Responsibilities include:

•    Ensure each transaction meets full compliance with all applicable regulatory standards
•    Review each credit approved CFNZ finance contract, noting any special conditions or exceptions
•    Ensure equipment installation and contract commencement date align (excluding Consolidated Billing customers)
•    Reconciling invoices to finance contracts
•    Checking the calculation of rebates where applicable
•    Updating and reconciliation of work queues (Originator)
•    Working closely with CFNZ New Business and CNZ Direct Orders teams to resolve issues
•    Archiving and storage of departmental documentation using Therefore and other relevant systems and procedures as required
•    Support all facets of the CFNZ team and all operational processes within Canon Finance.

•    Action Originator work queue and CFNZ Settlements inbox on daily basis and within agreed SLA time frames
•    Issue resolution and escalate unresolved issues to the Client Administration Manager on onshore team within agreed timeframes.

•    Ensure Consolidated Bill customers are set up correctly and per instructions within the agreed SLA time frames;
•    To work with CFNZ Invoice team to maintain accurate data to ensure customers are consistently billed accurately and on time.

•    Post new contracts into Realtime (leasing portfolio software) and ensure accurate customer data is recorded per Team Goals and SLA’s;
•    Pay out / close old contracts from Realtime;
•    Cancel / extend contract per CFNZ procedure;
•    Update Realtime contract Information per other Canon teams and customers’ requests;
•    Assist in generating certain reports as directed or assigned

Qualifications

•    Bachelor’s Degree Holder of any course
•    At least 2 years Prior settlements experience within leasing or financing industry;

If this sounds like you, we’d love you to apply!

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps