Contracts Administrator

Date: 18-Aug-2022

Location: Taguig City, Philippines

Company: Canon

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.


About the Role

The CBS Contracts team drafts, negotiates and finalises customer contracts and supply agreements (including subcontractor, business partner and agency) to support Canon Business Services (CBS) sales and manage Canon Australia risk. lt ensures CBS sales opportunities are directly reflected in contracts and provides ongoing contracts advice to sales teams to maximise sales success.

The Contracts Administrator provides administrative support to the CBS Contracts team by ensuring the day-to- day operations of the business are performed effectively and efficiently in order to provide excellent customer service to both internal and external customers. The role will be assigned the following responsibilities:

  • Manage the novation/assignment of customer contracts.
  • Assist with managing contracts register (Master and MDS Agreements, Business Partners and Agents) to assist Sales teams actively manage upcoming expiries (e.g. extend, expire, renegotiate, add to tender pipeline, etc).
  • Maintain register of precedents of negotiated terms for future tender and contracts use
  • Assist with the preparation of contract summaries of new Master and MDS Agreements outlining Canon's key contractual commitments and distribute to relevant stakeholders to action.
  • Assisting with reporting and analysis (WlP, SFDC dashboard).
  • Send annual Canon insurance certificate updates to Master and MDS Customers.
  • Execute systems and procedures including contract sign-off according to Canon delegation of authority policy.
  • Review, negotiate and amend straightforward contract changes.
  • Undertake continual improvement for team, CBS and Canon benefit and to improve Customer contract experience.
  • Respond to queries from internal stakeholders and external customers
  • Escalate customer issues (especially disputes) and more complicated contract interpretation questions to Contracts Manager as required.
  • Provide sufficient information in contract summaries and contracts registers for relevant stakeholders to insert Customer-specific information
  • Assist CBS Contracts team to manage stakeholder inputs and ensure contracts are closed in line with sales priorities using all available tools



  • Tertiary qualification in Law or other relevant field
  • Demonstrated experience drafting and negotiating contracts
  • Familiarity with commercial contracts
  • Strong attention to detail and accuracy
  • Excellent verbal and communication skills
  • Adaptive and effective prioritisation skills to rapidly changing requirements
  • Proven experience in a time critical analytical role (ability to meet strict deadlines).
  • Superior comprehension and writing skills
  • Ability to work independently and as part of a team.
  • Ability to problem solve and troubleshoot with elements of ambiguity
  • Good rapport with internal and external customers.


If this sounds like you, we’d love you to apply!  


We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.


As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.


Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps.