Contracts Management Coordinator

Essential duties:

• To respond and resolve all customer issues and enquiries within the agreed SLA time frames

• To obtain and maintain accurate data to ensure customers are consistently billed accurately and on time.
• Work closely with Key stakeholders to ensure contracts are created and administered accurately
• Achieve agreed SLAs and KPIs in support of team goals
• Maximise contract billing
• Manage, Maintain and bill customers

Qualifications:

• Strong communication skills to understand internal and external customer issues and to find ways to exceed customer expectations
• Attention to detail and quality conscious
• Bachelor’s Degree holder in any business-related discipline