Contracts Management Coordinator

Essential duties:

• Achieve agreed SLAs and KPIs in support of team goals
• Maximise contract billing
• Manage, Maintain and bill customers
• To obtain and maintain accurate data to ensure customers are consistently billed accurately and on time.
• Work closely with Key stakeholders to ensure contracts are created and administered accurately
• Manually create Service and Lease contracts in Oracle, as and when required.
• Validate and activate new customer contracts/approve lease contracts by checking and authoring orders within agreed SLA’s
• Terminate machines promptly and accurately to ensure accuracy of final billing, management reporting and termination Suspense account.  Manage Lease data by completing rollovers, terminations and renewals accurately
• To respond and resolve all customer issues and enquiries within the agreed SLA time frames

Qualifications:

• Bachelor’s Degree holder in any business-related discipline
• Strong communication skills to understand internal and external customer issues and to find ways to exceed customer expectations
• Specialist Knowledge: product, solutions & contracts knowledge to understand implications for service/lease revenue & customer satisfaction
• Amenable to work on Midshift schedule
• Willing to work on-site (McKinley Hill, Taguig)