Contracts Management Coordinator
Date: 2 Sep 2024
Location: Taguig City, Philippines
Company: Canon
Essential duties:
- Achieve agreed SLAs and KPIs in support of team goals
- Maximise contract billing
- Manage, Maintain and bill customers
- To obtain and maintain accurate data to ensure customers are consistently billed accurately and on time.
- Work closely with Key stakeholders to ensure contracts are created and administered accurately
- Manually create Service and Lease contracts in Oracle, as and when required.
- Validate and activate new customer contracts/approve lease contracts by checking and authoring orders within agreed SLA’s
- Terminate machines promptly and accurately to ensure accuracy of final billing, management reporting and termination Suspense account. Manage Lease data by completing rollovers, terminations and renewals accurately
- To respond and resolve all customer issues and enquiries within the agreed SLA time frames
Qualifications:
- Bachelor’s Degree holder in any business-related discipline
- Strong communication skills to understand internal and external customer issues and to find ways to exceed customer expectations
- Specialist Knowledge: product, solutions & contracts knowledge to understand implications for service/lease revenue & customer satisfaction
- Amenable to work on Midshift schedule
- Willing to work on-site (McKinley Hill, Taguig)