Contracts Management Coordinator

Date: 24 Jun 2024

Location: Taguig City, Philippines

Company: Canon

Essential duties:

  • Achieve agreed SLAs and KPIs in support of team goals
  • Maximise contract billing
  • Manage, Maintain and bill customers
  • To obtain and maintain accurate data to ensure customers are consistently billed accurately and on time.
  • Work closely with Key stakeholders to ensure contracts are created and administered accurately
  • Manually create Service and Lease contracts in Oracle, as and when required.
  • Validate and activate new customer contracts/approve lease contracts by checking and authoring orders within agreed SLA’s
  • Terminate machines promptly and accurately to ensure accuracy of final billing, management reporting and termination Suspense account.  Manage Lease data by completing rollovers, terminations and renewals accurately
  • To respond and resolve all customer issues and enquiries within the agreed SLA time frames

Qualifications:

  • Bachelor’s Degree holder in any business-related discipline
  • Strong communication skills to understand internal and external customer issues and to find ways to exceed customer expectations
  • Specialist Knowledge: product, solutions & contracts knowledge to understand implications for service/lease revenue & customer satisfaction
  • Amenable to work on Midshift schedule
  • Willing to work on-site (McKinley Hill, Taguig)