Contracts Management Coordinator

Date: 3 Jul 2024

Location: Taguig City, Philippines

Company: Canon

Essential duties:

  • Achieve agreed SLAs and KPIs in support of team goals
  • Maximise contract billing
  • Manage, Maintain and bill customers
  • To obtain and maintain accurate data to ensure customers are consistently billed accurately and on time.
  • Work closely with Key stakeholders to ensure contracts are created and administered accurately
  • Manually create Service and Lease contracts in Oracle, as and when required.
  • To respond and resolve all customer issues and enquiries within the agreed SLA time frames
  • Work with Accounts Receivables to resolve disputes and minimise aged debt issues

Qualifications:

  • Strong communication skills to understand internal and external customer issues and to find ways to exceed customer expectations
  • Proactive & problem-solving skills
  • Specialist Knowledge: product, solutions & contracts knowledge to understand implications for service/lease revenue & customer satisfaction
  • Previous Industry Experience: customer centric, accurate data entry and strong analytical skills.
  • Bachelor’s Degree holder in any business-related discipline
  • Amenable to work onsite and on a midshift schedule