Contracts Management Coordinator

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

Essential Duties

The Contracts Management Coordinator will support Inbound/Outbound Email and Inbound/Outbound Phone transactions falling to but not limited to the following categories below:

•    Service Contract Creation
•    Service Contract Status enquiries
•    Service Contract/Consumable invoice enquiries
•    Service Contract terminations
•    Service Contract Renewals/Extensions
•    Service Contract Updates
•    Service Contract Novations
•    Bill & Ship to Creation/Updates
•    Consumable Returns
•    BP Contract Exceptions Report
•    Contract Exceptions Report
•    Overbilling Hold Management
•    Manual Credit and Debits
•    Bulk Meter Reads Upload
•    WMR Contact Creation and Update
•    New Account Creation
•    Identify customer's issue and provide available support options.
•    Adhere to and demonstrate Quality Monitoring (QA) guidelines. 
•    Demonstrate a high level of professionalism and strong customer service orientation. 
•    Update Call / Email Management database with details on each customer call in accordance with client procedures.
•    Outline any charges and or guidelines to customers in accordance with client procedures.
•    Regularly stay updated with the latest product knowledge and technical skills using available resources. 
•    When required, to escalate issues outside of service boundaries to Team Leader.
•    Take responsibility to ensure customers experience with Canon exceed expectations.
•    Create a positive impression on Canon whenever interacting with customers. 
•    Undertake any Ad Hoc project or assignments assigned by Team Leader.
•    Update the record if necessary and verify if information is correct through internal/ external tools.
•    Undergo cross-training and handle other LOBs (line of business) as assigned by the Team Leader.

Qualifications

•    6 months or more full-time call handling or email handling experience.
•    Back Office Experience (B2B)

If this sounds like you, we’d love you to apply!

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps