Contracts Management Coordinator

Date: 01-Jun-2022

Location: Taguig City, Philippines

Company: Canon

ANNEX A - JOB DESCRIPTION:  

Contracts Management Coordinator 

Position title 

Contracts Management Coordinator 

Business Unit 

Canon UK 

 

Functional reporting to 

Process Lead – Contract Management 

Administratively reporting to 

Process Lead – Contract Management 

Liaises with 

External:  

  • Customers 

Internal:  

  • Contract Data Management Team 

  • Order Management 

  • Sales & Service 

  • Contact Centre 

  • Resource Management 

  • Credit Control 

Direct reports 

N/A 

 

Purpose 

  • Proactively manage and maintain all aspects of the Service/Lease contract life cycle. 

  • Ensure the accurate and timely invoicing of revenue, in line with Sales Channel. 

  • Ensure that the customer has a consistent and positive experience of Canon for the duration of their contracts. 

Essential duties 

Operational 

  • Achieve agreed SLAs and KPIs in support of team goals 

  • Maximise contract billing 

  • Manage, Maintain and bill customers 

  • To obtain and maintain accurate data to ensure customers are consistently billed accurately and on time. 

  • Work closely with Key stakeholders to ensure contracts are created and administered accurately 

  • Manually create Service and Lease contracts in Oracle, as and when required.  

  • Validate and activate new customer contracts/approve lease contracts by checking and authoring orders within agreed SLA’s 

  • Terminate machines promptly and accurately to ensure accuracy of final billing, management reporting and termination Suspense account.  Manage Lease data by completing rollovers, terminations and renewals accurately 

 

Customer Service 

  • To respond and resolve all customer issues and enquiries within the agreed SLA time frames 

  • Work with Accounts Receivables to resolve disputes and minimise aged debt issues 

  • Liaise with relevant key stakeholders to ensure contracts are effectively maintained 

Performance measures 

  • Prompt and effective administration of duties and responsibilities 

  • Contribution to overall efficiencies of tasks through continuous improvement initiatives 

  • Customer satisfaction and feedback 

Qualifications 

Essential 

  • Specialist Knowledge: product, solutions & contracts knowledge to understand implications for service/lease revenue & customer satisfaction 

  • Previous Industry Experience: customer centric, accurate data entry and strong analytical skills. 

  • Bachelor’s Degree holder in any business-related discipline 

 

Personal qualities:  

  • Strong communication skills to understand internal and external customer issues and to find ways to exceed customer expectations 

  • Proactive & problem-solving skills 

  • Excellent organisation and planning skills 

  • Attention to detail and quality conscious 

  • Able to interpret, manipulate & use different forms of complex data 

Key competencies 

  • Driving for Results 

  • Continuous Improvement 

  • Living the Vision, Mission and Values 

  • Customer Focus 

  • Communicating Effectively 

  • Team Work