Customer Service Administrator

Essential Duties

The Customer Service Administrator will support Inbound and Outbound Calls and Email transactions. There may be additional support for Chat if deemed necessary.
To attend to Customer Service/Technical Enquiries on the following but not limited to consumer and business products:
•Digital Cameras
•Digital Video Cameras
•Printers
•Faxes and Scanners
•Calculators
•Binoculars
•Accessories and consumable items
The role will be assigned the following responsibilities:
•Adhere to the program's Standard Operating Procedures
•Identify customer's concern/s and provide available resolution using the programs' tools.

• Regularly stay updated with the latest product knowledge using available resources.
• Escalate customer concerns if deemed necessary to Team Leader or next manager in line of escalation.
• Create a positive impression of Canon whenever interacting with customers.
• Undertake any Ad Hoc project or assignments assigned by Team Leader.
• Adhering to all company policies and procedures.
• Willingness to be cross-trained to

Qualifications

• With at least a high school diploma.

• 6 months or more full-time call handling experience.

• With email or chat handling experience is an advantage.