Customer Support Associate

About Us
As a market leader in Business Process Optimisation and IT services for over 20 years, Canon BusinessServices Centre Philippines helps organisations optimise, automate, and transform their operations, settingthem up for greater growth. We work collaboratively with customers to get the results they want, deliveringbespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeingthem up to focus on what sets them apart.We’re trusted by industry leaders because of our dedicated customerfocus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the bestservice management experience possible, many clients have partnered with us for more than a decade. Thesolutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stayahead.When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll beempowered to focus on your career progression and turn your goals into reality as an integral part of thegroup’s success.

Essential duties

• Engage customers through calls, live chat, and email to understand their needs, recommend the adventure that best fits them, and support them through a smooth booking journey.

• Provide customer Support via Live Chat

• Provide customer Support via Email

• Back-end administrative task support for Customers

• Support team to ensure swift resolution to customer issues

• Ensure all client KPIs and SLAs are met on a timely manner

• Co-ordinate reporting to customer and local leaders and ensure accurate and on time delivery of reports to clients

• Perpetuate a positive, proactive, team-based culture within the team through regular and effective communication

Continuous Improvement

• Instil and lead with Client Values and Behaviours.

• Embrace training and development opportunities in order to continually improve industry, product and service knowledge.

• Contribute to building a strong team ethos that facilitates continuous improvement and the creation of a high-performance culture.

• Participate in forums to generate ideas and suggestions for improvement and help to test those improvements in own work area

• In additional to having good knowledge and skills in own area, use an appreciation of how the performance of own area has an impact on customers and their wider business process to guide own work activities

Qualifications

• College/Bachelor’s Degree in a related discipline or equivalent

• Comfortable working with goals, KPIs, or conversion targets while maintaining a customer-first approach.

• 1-2 years’ experience related to generating sales and ideally travel assistance.

• Exceptional oral and written communication skills. Must be fluent in English.

• Quick Navigation Ability, Web Savvy, Coordinating experience

• Multitasking: Ability to Toggle Between Screens/Tools

• Intermediate Excel, Word, and PowerPoint skills

If this sounds like you, we’d love you to apply!

We believe in the power of an inclusive and diverse workforce.We trust you will bring your authentic self to work, and we will focus on making sure that together, we make astrong contribution to the broader community in which we operate. Where possible, flexible workingarrangements are the norm, as we know a better work-life balance can improve your motivation, performance,and productivity.As an equal opportunity employer, all applicants will be considered. Benefits/perks may varydepending on the nature of your employment with Canon Group and the country where you work. 

All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to jointhis diverse team? Apply online now.

Successful applicants will be notified of next steps