Customer Support Associate

About Us
As a market leader in Business Process Optimisation and IT services for over 20 years, Canon BusinessServices Centre Philippines helps organisations optimise, automate, and transform their operations, settingthem up for greater growth. We work collaboratively with customers to get the results they want, deliveringbespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeingthem up to focus on what sets them apart.We’re trusted by industry leaders because of our dedicated customerfocus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the bestservice management experience possible, many clients have partnered with us for more than a decade. Thesolutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stayahead.When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll beempowered to focus on your career progression and turn your goals into reality as an integral part of thegroup’s success.

Essential duties

Business Development
Sending email templates to Operators to get them to respond to our Customers
Level 1 Support via email with our Operators. Assisting them with account management
Back-end administrative task support for Operators
Support team to ensure swift resolution to operator issues
Ensure all client KPIs and SLAs are met in a timely manner
Co-ordinate reporting to customer and local leaders and ensure accurate and on time delivery of reports toclients
Perpetuate a positive, proactive, team-based culture within the team through regular and effectivecommunication

Continuous Improvement
Participates in business improvement through analysing current business practices, executing initiatives toimprove business practices, profitability and client contract and relationship
Work closely with other business areas to improve processes and practices.
Instil and lead with client’s Values and Behaviours.
Accept coaching and mentoring from management, learning and developing self with the goal of careerprogression within the business
Embrace training and development opportunities in order to continually improve industry, product andservice knowledge.
Contribute to building a strong team ethos that facilitates continuous improvement and the creation of ahigh-performance culture.
Participate in forums to generate ideas and suggestions for improvement and help to test thoseimprovements in own work area
In additional to having good knowledge and skills in own area, use an appreciation of how the performanceof own area has an impact on customers and their wider business process to guide own work activities

Qualifications
College/Bachelor’s Degree in a related discipline or equivalent
1-2 years’ experience related to customer service, travel assistance, invoicing, and claims processing
Exceptional communication skills, your telephone and written communication. This means you must be goodin English, can communicate
Quick Navigation Ability, Web Savvy, Coordinating experience
Multitasking: Ability to Toggle Between Screens/Tools
Intermediate Excel, Word, and PowerPoint skills

If this sounds like you, we’d love you to apply!

We believe in the power of an inclusive and diverse workforce.We trust you will bring your authentic self to work, and we will focus on making sure that together, we make astrong contribution to the broader community in which we operate. Where possible, flexible workingarrangements are the norm, as we know a better work-life balance can improve your motivation, performance,and productivity.As an equal opportunity employer, all applicants will be considered. Benefits/perks may varydepending on the nature of your employment with Canon Group and the country where you work. Allapplicants must be eligible to work in the country they are applying to at the time of application.

Looking to jointhis diverse team? Apply online now.

Successful applicants will be notified of next steps