Head of People & Culture

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

About The Role

To ensure an efficient and successful implementation of strategic and day-to-day operations of People & Culture (Corporate PH), CBSC, and People & Culture Shared Services to Canon Oceania while providing support to the PH team members and the Philippine Leadership team in respect to the broader operational requirements.

Essential Duties

Responsible for leading the HR team, which includes but not limited to recruitment and selection, training, learning and organizational development, engagement, payroll and benefits administration, labour relations, performance management, salary benchmarking, clinic management, wellness, health and safety, policy review and formulation, succession planning and career development.

Responsible also for administrative oversight of People & Culture Shared Services team.

Accountable for the execution of duties which include the following:

1. Talent Acquisition

• Drive proactive recruitment efforts to ensure qualified candidates are hired within the agreed timeline.

• Implement proactive branding strategies to enhance company reputation in the talent marketplace in collaboration with Communications and Leadership teams.

• Monitor talent acquisition impacts and adjust methodologies to maintain high success rates.

• Measure and track relevant recruiting metrics (e.g., time-to-hire, source-of-hire, attrition, job offer acceptance rate, etc) and provide analytics for performance management and decision making.

• Mitigate commercial impact by reducing TA timelines.

2. Business Partnering

• Lead initiatives and business projects, and drive continuous improvement for HR processes and policies

• Serve as advisory to leadership on people issues; i.e. performance issues, disciplinary action, internal mobility, etc.

• Partner with leadership team and provide HR solutions to enhance engagement scores and meet business needs.

• Provides HR policy guidance and interpretation.
• Ensure proper administration of and compliance of employment practices with all labour laws and regulations through regular audit of work processes and procedures

3. Engagement

• Drive people engagement activities (D&I, Socials, and other people channel to foster team camaraderie, diversity, equity, and inclusion and provide opportunity for people to lead informal teams
• Oversee KSEM and Project Inclusion (person with disability) programs and drive the promotion and execution of various activities.

4. Learning & Organizational Development

• Manage training initiatives by planning, developing, training and development programs from onboarding to soft skills and leadership programs

• Lead, implement and change talent, performance and succession management processes

• Develop and establish competency framework as basis for hiring, employee movement and/or appropriate training programs

5. Payroll, Rewards and Benefits

• Oversee timely implementation of payroll activities and provide guidance and resolution for any escalations and/or critical issues.
• Oversee pay/benefits survey analysis in updating salary structure and ensures benefits packages are competitive with the market.
• Oversee annual salary review to ensure recommendations are within the guidelines and budget.
• Provide guidance on salary benchmarking versus industry rates.

6. Wellness Health and Safety

• Provide strategic and operational health, safety and wellness programs and initiatives in compliance with legal requirements

• Oversee and manage the clinic for both locations.

7. HR Analytics

• Provide HR analytics (i.e. people dashboard, demographics, performance, etc) to support management decision.
• Provide support in the team’s Kaizen initiatives.

8. People & Culture Shared Services

• Provide administrative support such as approving leave of absence, holidays and assist in the resolution if any escalations.

9. Budget Management

• Responsible for annual review and budgeting; ensure expenses are within the budget.

Basic Qualifications

• Bachelor’s degree in human resource or Psychology or any related courses

• Strong knowledge of HCM tools (SAP Success Factors, Workday, Oracle, or similar)
• Proficient in MS Office
• Strong understanding of legal and statutory requirements pertaining to Philippine HR and labour practices.
• Solid experience on end-to-end recruitment
• Good understanding of salary benchmarking and matrix (Mercer or Towers Watson certification is plus)
• 5+ years of experience in training facilitation, good understanding of TNA, and module creation (training certification is a plus)
• 10+ years of experience in HR Shared Services, HRIS Administration, or a similar role
• 10+ years of experience in payroll and benefits administration, statutory remittances, and tax annualization
• Strong knowledge and experience in Organizational Development, Succession planning and Talent Management
• Good understanding of Occupational Safety and Health guidelines
• Established relationship with the different government and labour institutions for training and compliance

Preferred Qualifications

• Excellent verbal and written communication skills
• Excellent presentation skills
• Analytical mindset with experience and understanding of HR reporting & data analysis.
• Ability to work independently and as part of a team.
• Ability to manage multiple tasks and prioritize effectively.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or the ability to quickly learn the organization's HRIS, payroll, and similar employee management software.