IT Operations & Maintenance Support

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

About the Role

The purpose of the IT Operations and Maintenance Support team is to manage Harbour IT clients’ infrastructure according to agreed contractual commitments. To ensure the integrity and validity of the environments managed on behalf of Harbour IT managed clients. To provide an appropriate response to client IT issues and prompt resolution of incidents, including escalations. To proactively suggest improvements to our clients' infrastructure in order to improve service and value for both our customer and Harbour IT.

Qualifications  

The position requires the following qualifications, experience, and capabilities:

• Candidate must possess at least a Bachelor's/College Degree, Computer Science/Information Technology or equivalent.
• Minimum of 4 years’ experience in an Infrastructure Support, preferably including experience in a Managed Services Environment
• Strong problem analysis and resolution skills
• Excellent communication skills, ability to interact with team members, client representatives, and vendors to achieve problem resolution
• Formal training and certification in an industry technology (e.g . Microsoft, VMWare, Cisco, etc.)  desirable but not essential
• At least 1 year of general Wintel Support
• ITIL Foundation Certification (if not certified, must achieve ITIL certification within 12 months)
• Can communicate complex technical situations and activities in a straightforward way to non-technical people.
• Must be able to work with minimal supervision, meet deadlines and be accountable.
• Experience with Windows Server administration (mandatory)

Strong understanding of the following technologies including a mix from:

• Network Technologies and Techniques ( e.g. Cisco, Watchguard, Juniper, Riverbed, etc.)
• Microsoft Windows including Active Directory, DNS, DHCP,Microsoft Azure
• Network and Windows Security 
• Microsoft Exchange and/or other messaging environments
• Backup Technologies
• Disaster Recovery techniques
• CITRIX
• VMWare
• Shared Storage
• Anti-Virus Technologies
• Good understanding of SAN and Virtual environments

If this sounds like you, we’d love you to apply!  

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps.

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