Installation Coordinator

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

About the Role

Working as Installation Coordinator you are responsible to ensure that installation and associated logistics are carried out from point of sale through to training. Keep the customer informed throughout the process and managing installation targets. Ensure systems are in place to achieve an excellent customer experience through the interaction, installation and training processes and Liaise and maintain an ongoing relationship with Sales, Services, Carrier companies and other relevant stakeholders as required.

The role will be assigned the following responsibilities:

• Create and manage 3rd party supplier purchase orders, maintaining accurate data sheets for the Canon group;
• Manage daily raising of purchase orders, ensuring timely and accurate data entry, amendments, or deactivations in Oracle;
• Attend weekly meetings with the onshore Procurement team;
• Manage the Merchandise Inbox and ensure all queries are handled promptly and professionally with good presentation and telephone manner;
• Ensure all relevant information is requested from the Canon group to raise purchase orders accurately;
• Communicate effectively with vendors when additional information is needed, ensuring accurate documentation processing;
• Ensure Vendor Master File (VMF) setups or changes are properly approved, following vendor checklist SOPs;
• Maintain data system integrity for vendor base changes or deactivations in Oracle, escalating any SOX-impacting issues to management;
• Process vendor invoices for Canon, ensuring they align with payment terms in agreements or T&Cs;
• Collaborate with Procurement & Accounts Payables teams to ensure vendor banking details are entered into Oracle for prompt payment;
• Participate in relevant projects when required;
• Work with Finance, AP Admin Team, stakeholders across the Canon group, Sales, OM, SCM, EDSM/CENV, and suppliers.

Qualifications  

• Bachelor’s Degree Holder of any course
• At least 2 years related working experience in Technical Support coordinator role with exposure preferred but not required.

If this sounds like you, we’d love you to apply!  

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps.
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