Operations Supervisor

The Operations Supervisor is responsible for the day-to-day productivity of the Canon Asia Order Management group for CSG and CHK. 
This person will serve as a point of reference for customer processes and updates for the Inside sales, Sales & ME Billing, Sales Admin, Service billing and Contract Management Team.

Essential duties    

Responsibilities will include: 

•    Supervise the daily operations, ensure that team members and team leaders have the tools and available knowledge to implement and provide exceptional service delivery in line with contractual obligations 
•    Responsible for ensuring all processes, procedures, company and client policies are implemented and adhered to 
•    Responsible for ensuring all employee schedules are planned and customer KPI requirements are met. 
•    Ensure KPI’s and SLA’s are met for all teams
•    Measure on improving both customer satisfaction and employee satisfaction 
•    Coach and develop the leadership team 
•    Establish employee goals, conduct performance reviews, coaching, and providing career development 
•    Coordinates facility resources through workforce planning and hardware and software allocation, implements operational procedures within facility ensuring all resources are managed effectively. 
•    Assesses production, profitability, resources and manpower reports, plans, program descriptions, etc. and makes recommendations to senior leadership on process efficiencies 

Qualifications    

•    Minimum 5 years solid experience in operations management and leading people 
•    Bachelor’s degree or equivalent
•    Excellent systems and process knowledge 
•    Excellent analytical skills, with a high proficiency in Microsoft Excel /Google Spreadsheet.
•    Experience in adding value to international growing organizations through proactive root cause analysis leading to optimal business performance.
•    Must be self-directed, highly motivated, and organized, with strong interpersonal skills, written and oral communication skills.
•    High level of accuracy and strong work ethic 
•    Excellent time management and prioritisation skills 
•    Ability to work independently and as part of a wider team