Operations Supervisor

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

About the Role

The Operations Supervisor is responsible for the day to day productivity of the NZ Post Operations team. This person will also serve as a single point of reference for customer processes and updates.

The role will be assigned the following responsibilities:

• Assess production, profitability, resources and manpower reports, plans, program descriptions, etc. and makes recommendations to senior leadership on process efficiencies;
• Responsible for ensuring all employee schedules are planned and meet customer KPI requirements;
• Ensure KPI's and/or SLA’s are met;
• Work closely with the Business Operations Management Team to ensure that the end to end processes within Business Operations are managed effectively and processes are followed consistently;
• Manage all escalated customer issues and complaints;
• Measure on improving both customer satisfaction and employee satisfaction;
• Exchange good practises and business experience with colleagues;
• Supervise the operations team working on assigned processes. Responsible for ensuring all employee schedules are planned and meet customer KPI requirements;
• Ensure that team members and team leaders have the tools and available knowledge to implement and provide exceptional service delivery in line with contractual obligations;
• Establish employee goals, conduct performance reviews, coaching, and providing career development. Coach and develop the leadership team;
• Coordinates facility resources through workforce planning and hardware and software allocation, implements operational procedures within facility ensuring all resources are managed effectively;
• Coordinate with the Transition manager in managing end-to-end transitions of new roles.

Qualifications  

• Minimum 5 years’ experience working in an accounts receivable / banking environment
• Excellent systems and process knowledge
• Excellent communications skills
• High level of accuracy and a strong work ethic
• Knowledge on Oracle is an advantage but not necessary
• Intermediate MS Excel skills
• Excellent time management and prioritisation skills
• Ability to work independently and also as part of a wider team

If this sounds like you, we’d love you to apply!  

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps.