Operations Support Coordinator

Essential Duties:

Customer Service

• Action CFadmin@canon.co.nz on daily basis and within agreed SLA time frames;
• Raise Manual Tax Invoices as required;
• Assist with issue resolution and ensure that any unresolved issues are escalated as appropriate within the agreed timeframes
• Respond to and resolve customer issues and enquiries within an appropriate time frame.
• Respond to and support Canon’s nationwide sales team.
• Respond to and support canon dealer queries / regional partners.
• Assist in issue resolution and ensure any unresolved issues are escalated to the Team Leader within agreed time frames.
• Provide settlement quotes
• Customer expiry letters
• Realtime Administration Processing
• Liaise with the relevant internal departments / teams to support
• Risk and Compliance Officer for arrears analysis and reporting.
• Assist in generating certain reports as directed or assigned;
• Liaise with relevant key stakeholders to ensure contracts are effectively maintained and accurate customer data are recorded within Realtime to meet customer requirements;
• Process adjusting journals for contracts in Realtime as directed or assigned;
• Process contract finalization in Realtime as directed or assigned;
• Assist with electronic filing.
• Reconciliation of selected GL balance sheet accounts (Optional)
• Monitor Exception Reports to update system with contract expiry and other general maintenance.

Qualifications:

• Bachelor’s / College Degree
• At least 2 years of working experience in the related field
• Excellent system and process knowledge
• Excellent customer service and communications skills
• High level of accuracy, superior attention to detail and a strong work ethic
• Intermediate MS Excel skills; able to confidently use and manipulate VLookUp formula
• Excellent time management and prioritization skills
• Experience in Back-End lending operations or customer Service teams
• Ability to work independently and also as part of a wider team