Operations Support Coordinator

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

Purpose

The Operations Support Coordinator will support CFA to achieve AOB targets through timely and accurate delivery of financial related tasks, processes and reports, predominantly associated with customer service, end of contract customer and consolidated billing.

Essential duties

• Action CFA Help inbox / CFA Invoice inbox on daily basis and within agreed SLA time frames;
• Answer inbound calls from CFA Hunt line;
• Raise Manual Tax Invoices as required;
• Assist with issue resolution and ensure that any unresolved issues are escalated to the Client Administration Manager within agreed timeframes;
• Respond to and resolve customer issues and enquiries within an appropriate time frame;
• Assist in issue resolution and ensure any unresolved issues are escalated to the Team Leader within agreed time frames;
• Respond and resolve all consolidated bill customer issues and enquiries within the agreed SLA time frames;
• Process any credit memos, raise or amend invoices for consolidated bill customers within agreed SLA time frames;
• Obtain and maintain accurate data to ensure customers are consistently billed accurately and on time;
• Liaise with the Collectors and Remarketing Officer to process the collection of Canon equipment from Customers (Metro and Regional) for expiring or terminating contracts;
• Assist in generating certain reports as directed or assigned;
• Liaise with relevant key stakeholders to ensure contracts are effectively maintained and accurate customer data are recorded within Realtime to meet customer requirements;
• Process adjusting journals for contracts in Realtime as directed or assigned;
• Process contract finalization in Realtime as directed or assigned;
• Monitor Exception Reports to update system with contract expiry and other general maintenance.

Qualifications

• Bachelor’s / College Degree
• At least 2 years of working experience in the related field
• Excellent system and process knowledge
• Excellent customer service and communications skills
• High level of accuracy, superior attention to detail and a strong work ethic
• Intermediate MS Excel skills; able to confidently use and manipulate VLookUp formula
• Excellent time management and prioritisation skills
• Experience in Back-End lending operations or customer Service teams
• Ability to work independently and also as part of a wider team

If this sounds like you, we’d love you to apply!

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps