Operations Support Coordinator

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

About the Role

The Operations Support Coordinator will support CFA to achieve AOB targets through timely and accurate delivery of financial related tasks, processes and reports, predominantly associated with customer service, end of contract customer and consolidated billing.

The role will be assigned the following responsibilities: 

• Attend to the CFA Help inbox / CFA Invoice inbox happens on a daily basis and within agreed SLA timeframes;
• Respond to inbound calls from the CFA Hunt line;
• Raise Manual Tax Invoices as required;
• Assist with issue resolution and ensure that the Client Administration Manager is informed of any unresolved issues;
• Respond to and resolve customer issues and inquiries within an appropriate timeframe;
• Assist in issue resolution and ensure the Team Leader is informed of any unresolved issues;
• Meet the agreed SLA time frames, respond to and resolve all consolidated bill customer issues and inquiries;
• Process any credit memos, raise or amend invoices for consolidated bill customers;
• Obtain and maintain accurate data to ensure customers receive consistent and accurate billing;
• Liaise with the Collectors and Remarketing Officer to facilitate the collection of Canon equipment from Customers (Metro and Regional) for expiring or terminating contracts;
• Assist in generating specific reports as directed or assigned;
• Liaise with relevant key stakeholders to effectively maintain contracts and record accurate customer data within Realtime to fulfill customer requirements;
• Process adjusting journals for contracts in Realtime as directed or assigned;
• Process contract finalization in Realtime as directed or assigned;
• Monitor Exception Reports to update the system with contract expiry and perform other general maintenance tasks.

Qualifications  

• Bachelor’s / College Degree
• At least 2 years of working experience in the related field
• Excellent system and process knowledge
• Excellent customer service and communications skills
• High level of accuracy, superior attention to detail and a strong work ethic
• Intermediate MS Excel skills; able to confidently use and manipulate VLookUp formula
• Excellent time management and prioritisation skills
• Experience in Back-End lending operations or customer service teams

If this sounds like you, we’d love you to apply!  

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps.
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