Order Management Coordinator

Essential duties

Operational

Own the end-to-end Order Management Process

Check and ensure quote is complete, accurate and in accordance with the paperwork signed by the customer, including contract details, prior to creation and booking order

• Monitor the order to delivery lead-time in accordance with the customer contract SLAs to ensure timely invoicing
• Escalate orders that are pending credit clearance for internal and external lease
• Monitor and clean up incomplete orders
• Manage the loan/trial machine deliveries and collections from the customer’s site
• Handle return process
• Manage External Lease orders through to activation to ensure orders are activated and Canon receives prompt payment by lease partner
• Process Movement Requests for customer collections using correct process and ensuring install base records are updated.
• Checking the clean order requirements and working with external and internal customers to cleanse data or obtain additional information.
• Contract Administration
• Liaise with Contract Management on the creation of complex orders
• Liaise on transport SLA results and resolving any customer transport claims
• Administer month end procedures such as customer query accruals, support sheet accruals and retro accruals.
• Responsibility for account maintenance such as pricing schemes to ensure correct reporting.
• Adhoc and Customer Service
• Attend customer review meetings to audit queries and recommend enhancements to services provided.
• Use reports for order status tracking and resolve any related issues

Occupational Health & Safety and Environmental, InfoSec and QMS Awareness

• Comply and understand the requirements and your responsibilities in relation to the companies Occupational Health, Safety and Environmental policy.
• Responsible for ensuring the workplace is safe and any areas of concern are escalated to the OH&S representative within Canon immediately.
• Contribute to Canon’s environmental strategy and objective.

Qualifications

Essential

• Specialist Knowledge: product and solutions knowledge to understand implications for order process
• Previous Industry Experience: Sales and customer centric, accurate data entry and strong analytical skills.
• Bachelor’s Degree holder in any business-related discipline

Personal qualities

• Highly customer focused and delivery oriented
• Strong communication skills to understand (internal) customer issues and to find ways to exceed customer expectations
• Excellent organisation and planning skills
• Attention to detail and quality conscious
• Able to interpret, manipulate & use different forms of complex data