Order Management Coordinator

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon BusinessServices Centre Philippines helps organisations optimise, automate, and transform their operations, settingthem up for greater growth. We work collaboratively with customers to get the results they want, deliveringbespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeingthem up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solvingour clients’ key challenges. With a commitment to delivering the best service management experience possible,many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable,and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll beempowered to focus on your career progression and turn your goals into reality as an integral part of thegroup’s success.

Essential Duties

The Order Management Coordinator will support Inbound/Outbound Email and Inbound/Outbound Phone transactions falling into the categories below but not limited to: 

• Check all order / contract paperwork submitted is complete and correct  
• Creating and updating accounts where applicable (with the approval from the Credit Application team)  
• Enter and process all Direct Sales orders 
• Provide regular updates on backorders to relevant salesperson. 
• Raise Return Merchandise Authorisation (RMA) and credit / re-invoice where appropriate  
• Liaise with the Implementations or Relocations team when there is a Machine Movement Request (MMR) for a Trade-In or Return 

Primary Job Functions:  

• Answer incoming calls / emails and respond to customer’s inquiries, process orders and effectively communicate resolution to customer’s issue. 
• Identify customer's issue and provide available support options. 
• Adhere to and demonstrate Quality Monitoring (QA) guidelines.  
• Demonstrate a high level of professionalism and strong customer service orientation.  
• Update Call / Email Management database with details on each customer call in accordance with client procedures. 
• Outline any charges and or guidelines to customers in accordance with client procedures. 
• Regularly stay updated with the latest product knowledge and technical skills using available resources.  
• When required, to escalates issues outside of service boundaries to Team Leader. 
• Take responsibility to ensure customers experience with Canon exceed expectations. 
• Create a positive impression on Canon whenever interacting with customers.  
• Undertake any Ad Hoc project or assignments assigned by Team Leader. 

Qualifications

If this sounds like you, we’d love you to apply!

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self towork, and we will focus on making sure that together, we make a strong contribution to the broader communityin which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on thenature of your employment with Canon Group and the country where you work. All applicants must be eligibleto work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps