Order Management Coordinator

Date: 7 Feb 2024

Location: Taguig City, Philippines

Company: Canon

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.


About the Role

The Order Management Coordinator will support Inbound/Outbound Email and Inbound/Outbound Phone transactions falling into the categories below but not limited to:

  • Check all order / contract paperwork submitted is complete and correct
  • Creating and updating accounts where applicable (with the approval from the Credit Application team)
  • Enter and process all Direct Sales orders
  • Provide regular updates on backorders to relevant salesperson.
  • Raise Return Merchandise Authorisation (RMA) and credit / reinvoice where appropriate
  • Liaise with the Implementations or Relocations team when there is a Machine Movement Request (MMR) for a Trade-In or Return



  • Diploma or bachelor’s degree or with an equivalent Customer Service background is strongly recommended. Otherwise, any other basic degree or diploma.
  •  1 year or more of full-time call handling experience in directory assistance / front desk / receptionist or other related tasks.


If this sounds like you, we’d love you to apply!  


We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.


As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.


Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps.