Patient Experience Specialist

About Us

As a market leader in Business Process Optimization and IT services for over 20 years, CanonBusinessServices Centre Philippines helps organizations optimize, automate, and transform their operations,settingthem up for greater growth. We work collaboratively with customers to get the results they want,deliveringbespoke solutions designed to meet and exceed their business needs, overcoming challenges, andfreeingthem up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solvingourclients’ key challenges. With a commitment to delivering the best service management experiencepossible,many clients have partnered with us for more than a decade. The solutions we deliver are reliable,scalable,and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’llbeempowered to focus on your career progression and turn your goals into reality as an integral part ofthegroup’s success.

Essential duties  

●    Patient Service & Case Management
●    Handle inbound and outbound patient inquiries via phone, email, and messaging platforms.
●    Identify patient needs, clarify information, and assist with appropriate next steps, escalating to clinical teams when required.
●    Support complaint resolution with empathy and professionalism, ensuring patient satisfaction.
●    Maintain accurate patient information across database systems.

Team Support & Collaboration

●    Provide daily support to ensure smooth team operations.
●    Assist with administrative tasks, including document and process management, with attention to detail.
●    Deliver courteous and professional communication across all channels.
●    Ensure patient satisfaction is prioritized in all interactions.
●    Respond to information requests and queries in a customer-centric manner.

Compliance & Safety

●    Observe Occupational Health & Safety, Environmental, Information Security, and Quality Management policies.
●    Complete mandatory InfoSec training and report security events promptly.
●    Ensure compliance with Canon’s Quality policy and document management standards.

Qualifications    

●    Bachelor's degree in nursing, Healthcare Administration, or a related field preferred (or equivalent experience).
●    1–2 years of experience in customer service, healthcare support, or administrative roles (fresh graduates with internship experience may be considered).
●    Experience handling customer queries and basic complaint resolution.
●    Strong communication skills in English, with a warm and professional telephone manner.
●    Proficiency in Microsoft Outlook, Word, and Excel at a basic to intermediate level.
●    Ability to multitask, set priorities, and manage time effectively in a fast-paced environment.
●    Demonstrated client service focus with active listening and problem-solving skills.
●    Preferably has experience working in an Australian account
●    Must be amenable to working onsite and willing to work on changing shifts as business requires

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If this sounds like you, we’d love you to apply!

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic selftowork, and we will focus on making sure that together, we make a strong contribution to the broadercommunityin which we operate. Where possible, flexible working arrangements are the norm, as we know abetter work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending onthenature of your employment with Canon Group and the country where you work. All applicants must beeligibleto work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.\

Successful applicants will be notified of next steps