Payroll Coordinator

The purpose of the Payroll Co-ordinator role is to process core EIS & payroll information from new start to daily information to termination and to resolve manager queries within timeframe targets.

Focus groups within the role include Master Data Administration, Operational work and Customer Response duties. The ultimate goal is to ensure that our people are paid accurately, on time and in accordance with Legislation, NZ Post Policy and respective employment agreements.

Essential duties    

Productivity Improvement
•    Seeks out opportunities to improve current processes
•    Receives customer information and uses it to identify & recommend improvements in products and services and has an accurate working knowledge of the relevant New Zealand Post employment agreements and also to be able to provide resolution to complex employee queries.
•    All earning related documentation is completed as and when required
•    Supports the need to have a standardised way of processing within EIS by ensuring that all documentation and data input complies with current processes / procedures and that all input actions comply within the bounds of the agreement in place effectively managing the entire ‘Hire to Retire’ process

Customer Satisfaction
•    Ensures that NZ Post people are paid correctly, on time and in accordance with the appropriate employment agreement, legislation & company policy
•    Ensure employee personnel records (system& manual) are maintained accurately & current at all times
•    Reviews actions taken in making payments
•    Maintaining all elements of data for those employee groups assigned
•    Undertakes routine administrative support functions as required
•    Handles payroll enquiries and provides resolution to complex employee queries
•    Undertakes projects which could include testing of developments / enhancements to the EIS system or processes which impact on specific pay groups, being involved in reviews of specific EIS data

Confidentiality
•    Maintains the confidentiality and security of all payroll documentation by keeping filing up to date and secure and being aware of non-payroll people in the EIS Service Centre.
•    Shares information appropriately.

Team Support
•    Providing training and support to team members to ensure best practice delivery of services
•    Mentoring and up-skilling other team members
•    Knowledge sharing

Qualifications  

 •    Payroll practitioner experience using HRIS (HR/Payroll) applications
•    Worked in a team environment in an open plan office
•    Worked for a large complex organisation with multiple sites and a unionised workforce Hours of work will be mostly during the daytime. However, additional hours may be required from time to time.

Skill Sets  

 •    In-depth knowledge of Employee Information System processes and procedures
•    Knowledge and understanding of Employment Agreements and relevant Legislative Acts:
o    ERA
o    Holidays Act
o    Wages Protection Act
o    Parental Leave and Employment Protection Act
o    Privacy Act
•    Understanding of the impact of payroll and links to the financials systems
•    Knowledge of HR practices and systems
•    Proven competence in MS applications: excel, word, power point
•    Significant understanding and demonstrated application of technology.