Payroll Coordinator

Date: 5 Apr 2024

Location: Taguig City, Philippines

Company: Canon

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.


About the Role

The purpose of the Payroll Coordinator role is to process core EIS & payroll information from new start to daily information to termination and to resolve manager queries within timeframe targets. Focus groups within the role include Master Data Administration, Operational work and Customer Response duties. The ultimate goal of the role is to ensure that our people are paid accurately, on time and in accordance with Legislation, NZ Post Policy and respective employment agreements.
As a Payroll Coordinator, you will be assigned the following responsibilities:

  • Ensure that NZ Post people are paid correctly, on time and in accordance with the appropriate employment agreement, legislation & company policy;
  • Ensure employee personnel records (system& manual) are maintained accurately & current at all times;
  • Review actions taken in making payments;
  • Maintain all elements of data for those employee groups assigned;
  • Handle payroll enquiries and provides resolution to complex employee queries;
  • Undertake projects which could include testing of developments / enhancements to the EIS system or processes which impact on specific pay groups, being involved in reviews of specific EIS data;
  • Receive customer information and use it to identify & recommend improvements in products and services and has an accurate working knowledge of the relevant New Zealand Post employment agreements and also be able to provide resolution to complex employee queries;
  • Ensure all earning related documentation is completed as and when required;
  • Support the need to have a standardised way of processing within EIS;
  • Ensure that all documentation and data input complies with current processes / procedures and that all input actions comply within the bounds of the agreement in place effectively managing the entire ‘Hire to Retire’ process;
  • Maintain the confidentiality and security of all payroll documentation by keeping filing up to date and secure and being aware of non-payroll people in the EIS Service Centre;
  • Ensure that quality EIS and financial information is available for use by the business by providing accurate, up to date information as requested in a timely manner.
  • Share information appropriately;
  • Undertake routine administrative support functions as required;
  • Seek out opportunities to improve current processes.


  • Payroll practitioner experience using HRIS (HR/Payroll) applications
  • Worked in a team environment in an open plan office
  • Worked for a large complex organisation with multiple sites and a unionised workforce


If this sounds like you, we’d love you to apply!  

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.


As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.


Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps.