Process Lead - CBS Collections

Essential Duties: 

People Management:

• Supervise the team in terms of schedule adherence and completion of tasks.
• Provides training and knowledge sharing to the team and new hires if required.
• Monitoring of KPI and SLA of the team and identify areas of opportunities and improvement for best quality of service delivery
• Keep all process flow, work instruction is up to date and well documented as agreed with the team’s regional counterpart.
• Assess team’s daily workload and recommends workforce utilization / resource strategies as needed

Operational:

• Action arrears portfolio with aged debtors of approximately 3 million
• Manage collections portfolio for accounts 30 days – 150+ days
• Manage and send overdue (dunning) letters to customers, this also includes the monitoring of and sending Final Demands /Default Letters
• Complete level 4 legal report in preparation for mercantile agency
• Manage high volume external and internal calls from customers
• Respond within 48 hours to all email and written correspondence
• To work with internal department to follow procedure to assist
• with customers’ accounts to resolve disputes
• Prepare refunds for process
• Attend weekly team meetings

Qualifications

• Minimum 3 years’ experience working in an accounts receivable/banking environment
• Excellent systems and process knowledge
• Excellent communications skills
• High level of accuracy and a strong work ethic
• Knowledge on Putty and Originator is an advantage but not necessary
• Intermediate MS Excel skills

If this sounds like you, we’d love you to apply!  

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal-opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.