Process Lead

Responsibilities include: 

People Management: 

• Supervise the team in terms of schedule adherence and completion of tasks. 
• Provides training and knowledge sharing to the team and new hires if required. 

• Monitoring of KPI and SLA of the team and identify areas of opportunities and improvement for best quality of service delivery 
• Keep all process flow, work instruction are up to date and well documented as agreed with the team’s regional counterpart. 
• Assess team’s daily workload and recommends workforce utilization / resource strategies as needed  

Operational: 

• To provide expert customer service and quality in addressing their concerns. 
• Overseeing the Processing of Orders within Canon Asia policy and procedures 
• Making sure that posting of Sales Orders have accurate details and process within scheduled deadlines 
• To use critical thinking in terms of resolving issues and escalations 
• Identify prioritization in day-to-day transactional activities 

• Proper delegation of duties on each Order Admin should base on analyzing the level of complexity. 
• Daily communication with the Canon Sales Team and Account Managers for any clarification or verifying of details required. 

Qualifications

• Minimum 3 years’ experience working in an accounts receivable / banking environment
• Has a College/ bachelor’s degree in business administration or a related discipline or equivalent
• Excellent systems and process knowledge 
• Excellent communications skills 
• Has an eye for detail
• High level of accuracy and a strong work ethic 

• Knowledge and experience in Logistics and Order Supply Chain 
• Intermediate MS Excel skills 
• Excellent time management and prioritisation skills 
• Ability to work independently and as part of a wider team