Process Lead

Essential duties    

Customer Relationships (external and internal)
•    Communication with internal and external customers (both written and verbal) to be professional and consistent with our goal of providing excellent customer service

Query Resolution
•    Ensure all billing and debt related queries are resolved in an efficient and professional manner which will conclude with timely payment of the invoices involved
•    Where there are possible delays, the customer is to be informed
•    Where the query is referred to another business unit, the team remains responsible for the resolution of the query until fully resolved and contacting the customer
•    All queries to be resolved within agreed SLA’s

Allocation of Payments
•    Ensure all payments are applied to customer accounts within SLA
•    Ensure all duties in relation to the timely allocation of payments are undertaken daily and/or as required

Data Entry
•    Ensure all manual billing forms are entered into the billing system daily with no carryovers or errors
•    Sequence Reporting is used to follow up on missing AR19 forms to ensure all revenue is captured

Projects
•    Actively participate in projects as and when necessary
•    Participate in systems projects (including systems developments / enhancements, customizations and upgrades) or business-related projects that interface with the Billing and Credit systems, so as to add value to the business and aid/support strategic business initiatives

Team Membership
•    Actively assist the Manager and other members of the Accounts Receivable and Group Finance team to achieve deadlines and objectives across the wider team
 
 

Qualifications  

 •    3-5 years’ experience in an Accounts Receivable or similar role
•    Knowledge of all areas of Accounts Receivable
•    Understanding of other Financial Operations roles
•    Ability to work to deadlines and under pressure
•    Has experience in handling a team
•    Proven competence in MS applications: excel, word, power point
•    Significant understanding and demonstrated application of technology.
•    Hours of work will be mostly during the daytime. However, additional hours may be required from time to time.
•    There is also a requirement to work on some statutory holidays
•    Maintain the security of confidential information and documents.
•    Demonstrate leadership through Canon knowledge and expertise.
•    Demonstrate the ability to deliver and exceed expectations.
•    Excellent communication skills (both verbal and written)
•    A good understanding and working knowledge of relevant legislation.
•    Excellent PC skills