Process Lead

Employment Time: Full Time

Work Schedule: 8AM - 5PM, Mon - Fri

Location: McKinley Hill, Taguig

The main role of the Process Lead for Order Admin Team is to ensure that all orders received will be processed in guidelines with the business rules provided by Canon. To ensure that the team posted it correctly based on the order type and peculiarities given on different types of account. It has also the responsibility to manage prioritization and delegation of workload for each team. The point of escalation for any upcoming issues and coordinating with Account Managers and with internal Canon stakeholders in terms of dealing their purchases. 

Essential duties

Responsibilities include: 
 
People Management: 

•    Supervise the team in terms of schedule adherence and completion of tasks. 
•    Provides training and knowledge sharing to the team and new hires if required. 
•    Monitoring of KPI and SLA of the team and identify areas of opportunities and improvement for best quality of service delivery 
•    Keep all process flow, work instruction are up to date and well documented as agreed with the team’s regional counterpart. 
•    Assess team’s daily workload and recommends workforce utilization / resource strategies as needed  
 

Operational: 

•    To provide expert customer service and quality in addressing their concerns. 
•    Overseeing the Processing of Orders within Canon Asia policy and procedures 
•    Making sure that posting of Sales Orders have accurate details and process within scheduled deadlines 
•    To use critical thinking in terms of resolving issues and escalations 
•    Identify prioritization in day-to-day transactional activities 
•    Proper delegation of duties on each Order Admin should base on analyzing the level of complexity. 
•    Daily communication with the Canon Sales Team and Account Managers for any clarification or verifying of details required. 

Qualifications    

•    Minimum 3 years’ experience working in an accounts receivable / banking environment
•    Has a College/ bachelor’s degree in business administration or a related discipline or equivalent
•    Excellent systems and process knowledge 
•    Excellent communications skills 
•    Has an eye for detail
•    High level of accuracy and a strong work ethic 
•    Knowledge and experience in Logistics and Order Supply Chain 
•    Intermediate MS Excel skills 
•    Excellent time management and prioritisation skills 
•    Ability to work independently and as part of a wider team