Quality Analyst

Location: McKinley Hill, Taguig

Schedule: 8AM - 5PM (Dayshift)

Work Set-Up: Temporary Onsite (Hybrid after training)

What We Offer

• Work-life balance in a supportive environment

• Competitive compensation and benefits package

• Opportunity to grow your career in a global company

Essential Duties

• Identify and understand client requirements to anticipate needs

• Ensure a positive customer experience

• Handle documentation and compliance requirements in coordination with the CUK onshore team

• Support Operations Supervisor and Team Leader in implementing policies and procedures aligned with Canon’s standards

• Suggest and support process improvement initiatives to maintain consistent service quality

• Verify accuracy and collate information required by clients

• Contribute to team improvement projects, including tools and process changes

• Prepare weekly and monthly QA reports for Operations Supervisor

• Conduct quality evaluations of service team transactions to ensure accuracy, completeness, and timeliness

• Provide coaching to associates on areas for improvement identified during evaluations

• Flag critical issues to Operations promptly

• Participate in weekly calibration sessions with Operations and stakeholders

• Assist Team Leads with root cause analysis of top error drivers

• Collaborate with Operations to improve processes and reduce repeat issues

• Conduct certification and QA guideline discussions for new hires before endorsement to Operations

Qualifications

• Bachelor’s degree in any business-related discipline

• Product and solutions knowledge to understand implications for order processes

• Customer-centric mindset with strong analytical skills and accurate data entry experience

• Excellent communication skills

• High level of accuracy and strong work ethic

• Strong time management and prioritization skills

• Ability to work independently and as part of a team