Reporting Analyst

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

About the Role

The role of the Reporting Analyst will assist the business in implementing dashboards, automating reports, and creating data visualization tools for effective decision-making.

Essential Duties

• Analyses data from company database to drive optimization and improvement of performance and business outcomes.

• Uses predictive modelling to increase and optimize attainment of metrics, monitor results, and increase efficiency.

• Develop processes and automated tools to monitor and analyse data to allow early detection of negative outcomes and solutions to course-correct said predicted negative results.

• Assess effectiveness and accuracy of data sources and reports and work with stakeholders to identify and propose improvement opportunities and drive implementation of solutions.

• Develop and implement dashboards, automation flows, and creation/maintenance of reports, processes, and templates such as scorecards, metrics, productivity reports, client reports, etc.

• Creation of reports and visualizations based on specifications provided by the business for the purpose of interpreting historical data, understanding data trends and forecasting results for effective decision-making.

• Create process flows, user guides / work instructions of automation projects following standard templates and format.

• Present/conduct demo of developed tools and/or automated reports to stakeholders / process owners.

• Provide continuous support to stakeholders and process owners, for troubleshooting of automated reports, fixing bugs, and upgrading functionalities.

• Strong supporting role in all aspects of data management and reporting function and automation.

• Continuously find new ways and solutions to improve reports and standardized processes promoting efficiency gains and minimizing risks.

• Performs adhoc reporting and data analysis as requested and may be assigned other duties from time to time.

Qualifications

• Minimum of 3 years relevant professional experience.

• Tertiary qualification in Information Systems / IT / Business Studies

• Advanced Microsoft Access, Excel, SQL, Server, VBA, and Power Platforms such as Power Query, Power Automate, Power Apps, and Power BI.

• Required Skill: Power BI & Excel Macro/VBA

• Proven experience in a time critical analytical role (ability to meet strict deadlines), and multi-tasking skills, with high standards or professionalism with what you do.

• Strong data modelling, design, and documentation skills.

• Ability to work independently and as part of a team

• Excellent communication skills (assertiveness/confidence).

• Experience with Business Intelligence tool such as Power BI, Tableau, or QlikView.

• Understanding of data warehousing / multidimensional design.

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If this sounds like you, we’d love you to apply!

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps