Service Coordinator- Task Management

Essential duties    

Financial / Commercial
•    The correct use and protection of Canon assets.

Customer
•    Ensure prompt action is taken to address escalations.
•    Provide customers with revised ETA, as required.
•    Identify issues and provide solutions/strategies when customer SLAs cannot be met.
•    Take initiative to pro-actively prevent customer dissatisfaction.
•    All parts requests are processed accurately and in a timely manner.
•    Ensure all urgent parts are ordered immediately to enable prompt delivery.

Process
•    Follow all scheduling processes and procedures
•    Provide feedback and input to Team Leader/Supervisor regarding scheduling processes and procedures.
•    Provide feedback to Team Leader/Supervisor regarding Technical Consultant training and performance.
•    Provide feedback to Team Leader/Supervisor regarding user and system related issues in CDSS.
•    Follow up on “Last Resort” process to ensure that parts are delivered as required.
•    Assist with the identification and supply of required part numbers to Technical Consultants.

Qualifications and Experience  

 •    Bachelor’s Degree Holder of any course
•    At least 2 years related working experience in Customer Service role with exposure preferred but not required.