Service Coordinator

Essential duties

To coordinate the scheduling and successful completion of all Tasks within Direct Service ensuring adherence to customer specific requirements, including, but not limited to, Service Level Agreements.

• Ensure prompt action is taken to address escalations.
• Provide customers with revised ETA, as required.
• Identify issues and provide solutions/strategies when customer SLAs cannot be met.
• Take initiative to pro-actively prevent customer dissatisfaction.

Qualifications and Experience

• Bachelor’s Degree Holder of any course
• At least 2 years related working experience in Customer Service role with exposure preferred but not required.
• Computer literacy
• Excellent verbal and written communication skills