Service Coordinator

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

About the Role

The role of the Service Coordinator is to coordinate the scheduling and successful completion of all Tasks within Direct Service ensuring adherence to customer specific requirements, including, but not limited to, Service Level Agreements.

The role will be assigned the following responsibilities:

• Follow all scheduling processes and procedures;
• Provide feedback and input regarding scheduling processes and procedures.
• Deliver feedback to the Team Leader/Supervisor encompassing Technical Consultant training, performance, user, and system issues in the CDSS;
• Follow up on “Last Resort” process to ensure that parts are delivered as required;
• Assist with the identification and supply of required part numbers to Technical Consultants;
• Ensure prompt action is taken to address escalations;
• Identify issues and provide solutions/strategies when customer SLAs cannot be met;
• Process all parts requests accurately and in a timely manner;
• Provide customers with revised ETA, as required;
• Ensure all urgent parts are ordered immediately to enable prompt delivery.

Qualifications  

• Bachelor’s Degree Holder of any course
• At least 2 years related working experience in Customer Service role with exposure preferred but not required.

If this sounds like you, we’d love you to apply!  

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps.
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