Service Delivery Manager

Date: 09-Jun-2022

Location: Taguig City, Philippines

Company: Canon

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.


About the Role

The role of the Service Delivery Manager is to establish and nurture the relationships between CBSC and its customers at a strategic level and tactical level. The Service Delivery Manager ensures that there is ownership and responsibility for the delivery of services to our contracted customers. It includes the identification, analysis, monitoring, and continual improvement of relationships with and between stakeholders. 

The Service Delivery Manager works closely with both the customer and technical delivery teams within CBSC. This entails ensuring not only how we deliver to SLAs and the contract but to exceed customer expectations. The SDM will have excellent skills in understanding customer requirements, obtaining suitable solutions and driving the result. 

The Service Delivery Manager needs to be pro-active in attending to issues before they are escalated by the customer. The Service Delivery Manager acts as the bridge between the customer and the operational teams. 



  • Tertiary qualification or equivalent 
  • 10+ years IT industry experience managing complex customer requirements 
  • 8+ years working in IT Service Management 
  • ITIL v3 Certificate Foundation or above 
  • 2+ years’ experience in a multi-customer outsourced environment managing complex customer requirements 


If this sounds like you, we’d love you to apply!  


We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.


As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.


Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps.