Software Support Engineer

Date: 02-Aug-2022

Location: Taguig City, Philippines

Company: Canon

Purpose

  • To support the Therefore Corp clients/customers
  • To provide solutions to software issues encountered by clients

 

Essential duties 

  • Provide support via phone, web, and email to our resellers and customers
  • Document cases from inception until closure in our case management system
  • Assist with creating resources such as Knowledge Base articles
  • Consult and develop effective relationships with our reseller's technical support staff
  • Test Therefore software

 

Qualifications

  • University degree in computer science or similar experience
  • Communicate effectively in person, on the phone, and electronically while maintaining professionalism
  • Think with a clear mind and develop clever and useful solutions
  • Excellent knowledge of Microsoft server and client software
  • Knowledge of database technology
  • Knowledge of scripting and SQL
  • Azure knowledge is a plus