e-Maintenance Administrator

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

About the Role

The e-Maintenance Administrator is the gatekeeper for the direct UK & Ireland data within the e-Maintenance system. The primary task relates to the adding and removing of devices, setting up ‘toner managed’ devices and the integrity of the data on the server. They are responsible for ensuring this data is kept up to date and clear of any errors. They also support both Internal and External customers and some specifically trained Engineers in the field with reference to e-Maintenance related issues. These include, but are not limited to, the set-up, configuration, and toner-levels of devices within the system.
 

This role will be assigned the following responsibilities:

• Ensure that all eM related requests and incidents raised in Siebel or the team email accounts are processed within agreed timescales.
• Maximise percentage of e-Maintenance connected and toner-managed devices
• Perform system housekeeping as needed, working methodically to review data for accuracy.
• Provide performance updates against KPIs set
• Support others to add, remove and administer device set-up as needed
• Support other areas within the Services Team after provided trainings and Cross-Skilling

Qualifications:

• Background in Customer Service with excellent written and verbal communication skills.
• Proficient with MS-Office applications. 

If this sounds like you, we’d love you to apply!  

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps.

#LI-GA1