Sales Co-Ordinator

Date: 05-Jun-2022

Location: Wellington, New Zealand

Company: Canon

About Us

 

Canon is the world’s leading imaging organisation that actively inspire people with imaginative ideas that enable people to connect, communicate and achieve more than they thought possible.

 

When you join us, you’ll find a rewarding culture that values you. You’re empowered to focus on your career progression and turn your goals into reality. You’ll be an integral part of the group success.


About the Role:

 

We have a fantastic opportunity for someone with exceptional customer service skills to join the Customer Experience team in a role that links our external business customers with our Service Team. Reporting to the National Manager – Customer Support, you'll be at our Wellington office answering inbound customer calls, providing support and technical assistance where required or supporting our customers.

 

  • Own the end to end internal sales process to ensure that all sales enquiries and orders are being dealt with efficiently and accurately
  • Escalate customer complaints related to the sale of Canon products and services to the relevant Account Manager or to the Regional Sales Manager
  • Facilitation of collaboration between Sales and Service
  • Maintain a strong knowledge of all Business products, services, and their applications
  • Assist and organise catering for Sales Events and for Client / Internal Meetings
  • Ensure that data is accurately entered and managed within Salesforce
  • Maintain our CRM Salesforce for all updates

 

About You

 

With at least 2- 3 years’ experience in a customer service role, you will have a head for pro-active troubleshooting and a passion for delivering fantastic customer outcomes is the key to this position. You'll need to have a confident, clear and personable phone manner, great communication skills and problem-solving ability. This role would suit someone who is a logical thinker with the ability to assess a customer’s needs quickly and calmly, preferably gained through 2-3 years in a customer service or helpdesk environment.

 

As Canon is a technology company, you must possess an ability to understand the technical functions of our business products.  Overall, we are looking for a real team player who will put the customer at the heart of everything they do.

 

What’s in it for you:


You will get the chance to work for a multinational company, with a real opportunity to take your skills to the next level. We’ll also look after you with training and development, progression and promotion, recognition, and reward. You’ll have all the tools and support you need to grow, to bring your ideas to life and achieve your successes.

 

If this sounds like you, apply today!  

 

We believe in the power of an inclusive & diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

 

As an equal opportunity employer, all applicants will be considered.

 

Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work.

 

All applicants must be eligible to work in the country they are applying to at the time of application.