Digital Services Capture Operator L1

Date: 23-Jul-2022

Location: Wellington, New Zealand

Company: Canon

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

 We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success. 

 

About the Role

  • The roles are based at our Technology Centre site in Wellington
  • The roles a Casual Positions
  • Great place to work

The Digital Services Capture Operator Level 2 carries out tasks within the Digital Services team, assisting with the Data Capture form assessment system within the process of converting customer into a digital format, in accordance with client requirements, company guidelines and policy.

Main Duties

  • To understand and be able to follow and apply keying rules – as detailed in keying instructions or informed by Job Manager.
  • Ensure accuracy targets are adhered too.
  • Ensure minimum keying speeds are maintained.
  • Ensure tasks, jobs required by Job Manager are completed on time and instructions followed accurately.
  • Assist in document receipting, preparation, scanning, and keying when required
  • Understand job instructions on a job-by-job basis
  • Ensure the correct production processes are adhered to at all times
  • Maintain efficient professional interaction with clients where required
  • Assist with administrative functions where required
  • Maintain a good working knowledge of client expectations as written in Work Instructions
  • Understanding of capture work queues
  • Understanding of Canon systems
  • Understand front end process in MAP
  • Delivery of all assigned tasks as required
  • Assist with administrative functions where required
  • Ensure timesheets and task sheets are completed correctly and on time

Key Requirements

  • NCEA Level 1
  • Experience within an operational environment
  • Customer service experience
  • Good literacy and numeracy skills.
  • Sound knowledge of New Zealand geography and region names.
  • Full keyboard skills to required level – alpha 80%, numeric 20%.
  • A minimum keystroke speed of  8,000 key depressions per hour with an error rate of less than 1%.
  • Intermediate computer skills.
  • Communication: Good command of English language (spoken and written)
  • Adaptable to change
  • Ability to understand and respond to internal customer emails
  • Customer focus: Dedicated to meeting expectations and requirements internally and externally.
  • Team player: works well as a part of a team, relates well with peers, builds constructive and effective relationships.
  • Competent with range of technology and learning new systems
  • Technical: Familiar with Microsoft Office packages, computer literacy, data entry
  • Action orientated: “Can-do” attitude
  • Willingness to learn

We believe in the power of an inclusive & diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance and productivity.

As an equal opportunity employer, all applicants will be considered.

Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work.

All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team, apply online now. Successful applicants will be notified of next steps.